About the role
At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.
We are looking to recruit an IT Service Delivery Engineer to join our IT team based in our South Midlands Region.
Location: Office location of Northampton, Bristol or Basingstoke, however, needs to be able to travel between all three areas.
Job Type: Full-Time, Permanent
Salary: Competitive, based on experience. Company car or car allowance and fuel card.
About the Role:
We are seeking a skilled and self-motivated IT Service Delivery Engineer to join our existing team, due to company growth and recent acquisition. This role will involve providing on-site technical support, troubleshooting, and maintenance for IT systems across a range of locations, across 3 permanent offices and satellite locations. The ideal candidate will have strong technical knowledge, excellent problem-solving abilities, and a customer-focused attitude.
Key Responsibilities:
On-site IT Support: Provide on-site troubleshooting and both hardware and software installations across various IT systems of the South Midlands down to the South West of the UK.
Site Setup and Decommissioning: Carry out the setup of new temporary locations, identifying the correct network connection appropriate for each site prior to install (4G/5G/fibre or satellite). Ongoing monitoring of these solutions and decommissioning at the end of each project.
Software Support: Assist users with software installations, configurations, updates, and troubleshooting.
Communication: Maintain clear and professional communication with colleagues to update them on the progress of service requests and offer advice on IT best practices.
Reporting: Keep accurate asset records and updated Service Requests/Incidents for the areas of your responsibility.
Required Skills and Qualifications:
Experience: Proven experience in an IT support or field service role, with strong troubleshooting skills across hardware, software, and networking.
Technical Knowledge: Proficiency in Windows operating systems and Android mobile OS.
Problem-Solving: Excellent analytical and troubleshooting abilities, with a focus on providing efficient and effective solutions.
Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical clients.
Customer-Focused: Friendly, approachable, and professional demeanour with a strong emphasis on customer satisfaction.
Driving License: A full UK driving license is required for travel to sites.
Desirable Skills:
Use of 4G/5G technologies.
Exposure to Meraki MX products.
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How to apply
Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.
This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.
Unfortunately, due to the high volume of applications we receive, only successful candidates will be contacted.
(No Agencies Please)