About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper.  We are also creating a better working environment for our people.  We create better places where people and planet prosper.

We are looking to recruit a Customer Services Co-ordinator to join our Customer Services team based in our Worcester office reporting to the Regional Customer Services Manager. 

You will be responsible for delivering exceptional levels of Customer Service for our Customer’s.

Key Functional Areas

• • Effective and professional communication with customers to correctly manage customer expectations where necessary
  • To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
  • Ensure that we are in possession of the correct addresses and telephone numbers for all customers
  • To ensure accurate and speedy data input into the customer service operating system where necessary
  • Create positive working relationships with colleagues paying specific attention to Sales and Production and more importantly the site teams, to enable smoother transition and completion of remedial tasks
  • Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
  • To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment
  • To focus on costs against budget and ensure that contra charges are in place with the relevant paperwork as and when necessary
  • Creation and management of letters, reports, spread-sheets and re-charges
  • Documentation scanning and management
  
   

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 How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

Unfortunately, due to the high volume of applications, only successful candidates will be contacted.

(No Agencies Please)